Amazon’s online shopping platform experienced a service disruption that prevented thousands of users in the United States from completing purchases and accessing parts of the website, according to outage tracking data and company statements.
Reports of problems began appearing during the afternoon, when users started encountering errors while browsing the site, checking out, or viewing their order history. Monitoring service Downdetector recorded a rapid increase in complaints, with reports peaking at more than 20,000 users across the country.
Many users said they were unable to complete purchases because the checkout process failed or returned error messages. Others reported that product prices were not displaying correctly, while some customers experienced app crashes or difficulties accessing account pages.
The disruption affected both Amazon’s website and mobile application. Some users also reported issues with related services, including Amazon Prime Video and cloud infrastructure connected to the company’s broader platform.
Amazon confirmed the outage and said engineers identified the problem as a software code deployment issue. According to the company, the error was introduced during an update and triggered the service disruptions observed by users.
Engineers worked to restore service throughout the afternoon and evening. Downdetector data showed that the number of outage reports began declining after the initial peak, indicating that the platform was gradually recovering. By the evening, complaints had dropped significantly as normal operation resumed.
Amazon later said the technical issue had been resolved and confirmed that both the website and the mobile application were functioning normally again. The company apologized to customers for the disruption and said services had been fully restored.
The outage occurred during typical shopping hours and affected users across several regions in the United States, including major cities such as New York, Boston, and Washington. These locations showed high concentrations of outage reports during the peak of the disruption.
Temporary disruptions on major e-commerce platforms can prevent customers from completing purchases and accessing account information until systems are restored. In this case, the issue primarily affected checkout functions, product listings, and account-related features before the service was brought back online.
Amazon has experienced occasional outages in the past, though they are typically resolved within several hours once engineers identify the underlying cause. The company said the latest incident was linked to a software deployment error rather than a broader infrastructure failure.