The European Union Agency for Criminal Justice Cooperation (Eurojust) coordinated an operation that led to the disruption of a large fraudulent call center in Ukraine and the arrest of 11 individuals alleged to be involved in cross-border fraud. Authorities described the activity as part of a wider investigation into organised cybercrime and payment fraud affecting victims in several countries.
The action followed an investigation led by Eurojust and supported by national law enforcement agencies from multiple EU member states. Prosecutors and investigators worked with Ukrainian authorities to identify locations associated with the call centre’s operations. Searches at these sites uncovered evidence of fraud schemes and electronic equipment used in criminal activity.
Authorities arrested 11 suspects in Ukraine in connection with the case. Officials said the individuals were believed to be involved in orchestrating or facilitating large-scale fraudulent activity that targeted individuals and businesses outside of Ukraine. The suspects were taken into custody by Ukrainian law enforcement under coordination with Eurojust. Details on the specific charges were not disclosed in all cases as investigations continued.
Investigators said the call centre was engaged in a variety of scams, including schemes that deceived victims into transferring money or revealing sensitive financial information. Such operations often involve social engineering, where call centre agents impersonate officials, company representatives, or technical support staff to convince victims to take actions that are detrimental to their finances. Investigators collected electronic records and communications materials from the sites as part of efforts to build cases against the suspects.
Eurojust said that cooperation among EU member states and partner countries was a key factor in the operation. Prosecutors from affected countries provided intelligence and case details that helped law enforcement track the call centre’s role in transnational fraud activity. The agency emphasised that tackling such organised crime requires coordinated legal and investigative measures.
Officials noted that fraudulent call centres operating across borders can exploit differences in national laws and enforcement capacities. The operation aimed to disrupt the infrastructure used by scammers and to prevent further harm to victims in EU states and beyond. Investigators said that evidence seized from the premises would support ongoing prosecutions and may lead to additional arrests as inquiries continue.
Authorities did not provide estimates on the total financial losses attributed to the call centre’s activities, and investigations into the full scope of the network remained ongoing. Eurojust and partner agencies said they would continue to pursue legal action and strengthen cooperation to counter transnational fraud and cybercrime.