Promorad2 is the file extension added to files encrypted by the STOP (Djvu) ransomware. If you are unable to open your files and they have this file extension, you must have recently accidentally infected your computer with file-encrypting ransomware. Ransomware is a serious computer threat, one that could result in permanent file loss, as ransomware is not always decryptable. However, you do have some file recovery options if you’re dealing with Promorad2 ransomware.
You probably have already seen the ransom note provided by this ransomware and know that ransomware creators want you to buy their decryptor. First of all, we’d like to make it clear that paying the ransom is not suggested. Not only is file decryption not guaranteed, but you’d also be supporting crooks’ future criminal activity. However, we realize that when no backup is available, paying seems like the only option. However, malware researchers regularly release free ransomware decryptors, so we suggest waiting for that if it hasn’t been already released. You can find a decryptor that might work here, but keep in mind that it will work only in certain cases. Also, do not forget you will also have to delete Promorad2.
Ransomware usually spreads via spam email attachments and malicious downloads. If you have recently opened a questionable email attachment, that’s how it probably entered your computer. We will explain this further in the following section of this report.
Ransomware distribution methods
Users often infect their computers because they are not careful when browsing the Internet. One of the most common ways users get infected is by opening malicious email attachments. The email attachments come added to legitimate looking emails, usually talking about money. The sender may pretend to be from a goverment organization, retail or mail service, bank, etc. By pretending to be from a trusted organization/company, and claiming that the attachment is an important, money-related file, malware creators increase the chances of opening the attachments. When the file is opened, the ransomware can initiate. While such emails try to look legitimate, it’s not difficult to spot the signs pointing to the email being malicious.
First of all, such emails are usually full of grammar mistakes and errors. If the sender claims to be from a known company, the grammar mistakes immediately give it away. If you are emailed by a company of whom you are a customer, the email will use your name in the greeting. If you are greeted as User, Customer or Member, that should cause suspicion. Furthermore, malicious emails often pressure the user to open the email attachment. Lastly, we recommend that you always scan email attachments before opening them. You can do that with your anti-virus software, or a service like VirusTotal.
We also recommend you do not download anything from questionable sources, particularly pirated content via torrents. These kinds of sources are a great way to spread malware.
What does the ransomware do exactly
As soon as the ransomware installs, it will start encrypting your files. It will target photos, videos, documents, essentially everything that is of any value to you. Once files are encrypted, you will not be able to open them. All affected ones will have the .promorad2 file extension added to them. The ransomware also drops a ransom note _readme.txt on the desktop. The note will explain that your files have been encrypted and what you can do to get them back. You are prompted to buy the decryption tool for $980, or for $490 if you contact them within 72 hours. Obviously, we do not recommend contacting them for a couple of reasons. First of all, there are no guarantees that you will get your files back, as crooks behind this ransomware can just take your money. Secondly, by paying you’d be making ransomware a profitable business to the criminals, encouraging them to continue. Instead, ignore the demands and remove Promorad2.
Backup is the best way to fight ransomware. If you regularly back up your files, ransomware would not be an issue for you as you could easily recover everything. This is why it’s so important that you invest in reliable backup.
If backup is not an option, you should try the decryption tool we have linked to above. While it does not seem to work for everyone, it could still help you. However, do make sure you follow the provided instructions carefully. If the decryption tool did not help you, save the encrypted files along with the ransom note somewhere safe, and wait for another decryptor to become available.
In order to uninstall Promorad2 from your computer, you will need to install anti-malware software. We cannot recommend manual Promorad2 removal, as you could end up doing more harm. Instead, use anti-malware software. Unfortunately, removing the ransomware does not decrypt the files.
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Step 1. Delete Promorad2 using Safe Mode with Networking.
Remove Promorad2 from Windows 7/Windows Vista/Windows XP
- Click on Start and select Shutdown.
- Choose Restart and click OK.
- Start tapping F8 when your PC starts loading.
- Under Advanced Boot Options, choose Safe Mode with Networking.
- Open your browser and download the anti-malware utility.
- Use the utility to remove Promorad2
Remove Promorad2 from Windows 8/Windows 10
- On the Windows login screen, press the Power button.
- Tap and hold Shift and select Restart.
- Go to Troubleshoot → Advanced options → Start Settings.
- Choose Enable Safe Mode or Safe Mode with Networking under Startup Settings.
- Click Restart.
- Open your web browser and download the malware remover.
- Use the software to delete Promorad2
Step 2. Restore Your Files using System Restore
Delete Promorad2 from Windows 7/Windows Vista/Windows XP
- Click Start and choose Shutdown.
- Select Restart and OK
- When your PC starts loading, press F8 repeatedly to open Advanced Boot Options
- Choose Command Prompt from the list.
- Type in cd restore and tap Enter.
- Type in rstrui.exe and press Enter.
- Click Next in the new window and select the restore point prior to the infection.
- Click Next again and click Yes to begin the system restore.
Delete Promorad2 from Windows 8/Windows 10
- Click the Power button on the Windows login screen.
- Press and hold Shift and click Restart.
- Choose Troubleshoot and go to Advanced options.
- Select Command Prompt and click Restart.
- In Command Prompt, input cd restore and tap Enter.
- Type in rstrui.exe and tap Enter again.
- Click Next in the new System Restore window.
- Choose the restore point prior to the infection.
- Click Next and then click Yes to restore your system.
2-remove-virus.com is not sponsored, owned, affiliated, or linked to malware developers or distributors that are referenced in this article. The article does not promote or endorse any type of malware. We aim at providing useful information that will help computer users to detect and eliminate the unwanted malicious programs from their computers. This can be done manually by following the instructions presented in the article or automatically by implementing the suggested anti-malware tools.
The article is only meant to be used for educational purposes. If you follow the instructions given in the article, you agree to be contracted by the disclaimer. We do not guarantee that the artcile will present you with a solution that removes the malign threats completely. Malware changes constantly, which is why, in some cases, it may be difficult to clean the computer fully by using only the manual removal instructions.