Remove Love Letter Email Virus

About Love Letter Email Virus

Love Letter Email Virus refers to a spam campaign that spreads the GandCrab 5.0.4 ransomware, a dangerous malware infection that will encrypt files. Ransomware is often spread via emails, and is usually the reason why so many people find themselves dealing with it. This spam campaign isn’t anything special, the emails barely have any text in them apart from the kiss emoji, and have an attachment. Opening the email will not do any harm, but if you open the attached file, you would allow the ransomware to install onto your computer.

The email does not contain any kind of message, nor does it seem particularly interesting, so this spam campaign shouldn’t be very successful. There are quite elaborate ones we have reported on before, like Thanksgiving Email Virus or DHL Express Email Virus, so this seems to be done with little effort. Nevertheless, not all users are aware of how dangerous opening an email attachment can be, which is why articles like this are necessary. The next section of this report will be dedicated to how users can spot malicious emails and what kind of signs they should look out for. It’s generally pretty easy to spot malicious emails, particularly basic ones like this.

We should mention that in some cases users who open the attachment may end up with a cryptocurrency miner instead of ransomware. While the miner is considerably less dangerous, it’s still a serious infection. Once installed, the miner would use your computers’ resources to mine for cryptocurrency, which means your computer will slow down and programs will crash. Just like ransomware, it is a very noticeable infection, even if you have little knowledge about computers.

If you haven’t opened the attachment in the email, you don’t really need to do anything, except delete Love Letter Email Virus from your inbox. However, if you have downloaded and opened the attachment, your files are either encrypted now, or a cryptominer is currently using your computer’s resources, both of which you would have noticed.

What are the signs pointing to a malicious email

Generally, any unsolicited email with an attachment should be thought of as malicious until proven otherwise. The first thing you should pay attention to in such an email is the sender. If it’s someone you are not familiar with, them sending you a “love letter” is rather weird, and an obvious sign that the attachment is likely malware. Talking about emails in general, the sender’s address can give a lot of away. If the address is a random combination of numbers/letters, you can immediately disregard the email as spam. Even when an email seems to come from known companies like Amazon, eBay, Netflix, Spotify, etc., you need to carefully check the email address because scammers often create email addresses closely resembling legitimate ones. Therefore, if the email causes suspicion, always use a search engine to look into the sender.

While the Love Letter Email doesn’t have any text in it, most spam emails do. However, they usually contain a lot of grammar mistakes, even when pretending to be official emails from reputable companies. Another sign is the way you are addressed in an email. If you are a customer of a company and they were to email you, they would always include your name in the greeting. If you are addressed as Customer, User, Member, etc. in an email supposedly from someone who should know your name, you ought to be suspicious.

Lastly, we recommend that you scan whatever email attachment you are about to open. If you have anti-malware software installed, it should have the option of scanning files. Alternatively, you can use VirusTotal. Upload the file and it will check whether it’s detected as malicious by any anti-malware program.

Ransomware hidden in the attachment

If you open the attachment, which is named Love_You_20918824-2019-txt.zip, a ransomware will be launched and it will start encrypting your files. The ransomware in question is GandCrab 5.0.4 ransomware, and all encrypted files will have a random 5-9 character extension added to them. A ransom note will be displayed to you and it will explain that your files are locked. You will be asked to pay a ransom in order to get a decryption tool, but that option is not recommended. There are no guarantees that if you were to pay you’d get a decryptor, seeing as you are dealing with crooks.  Unfortunately, this version of GandCrab is not currently decryptable with any free decryption tool. However, if one does become available, it would be available on No More Ransom.

Malware like GandCrab are why it’s so important that you regularly make backup for all important files. If copies of your files had been saved somewhere, originals getting encrypted would not be such a big issue, as you could recover copies at any time.

Love Letter Email Virus removal

If you haven’t clicked on anything in the Love Letter Email, you don’t need to do anything. However, if you have opened the attachment, you will need to remove Love Letter Email Virus from your computer. Whether you are dealing with ransomware or a cryptocurrency miner, anti-malware software will be necessary. We do not recommend you try to uninstall Love Letter Email Virus manually because you might end up doing more damage than good. We should also mention that if you got the GandCrab ransomware from the email attachment, the only way to currently recover files is via backup.

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