What is ReceiverHelper
ReceiverHelper is a component of a legitimate software Citrix. It’s a perfectly safe file that has recently been picked up as harmful by macOS built-in security system. Users reported that they recently started getting macOS alerts saying “ReceiverHelper will damage your computer”, with a suggestion to report the “malware” to Apple. ReceiverHelper appears to not be the only legitimate software component to be picked up as malware, as users report that ServiceRecords, AuthManager_Mac, and AnyConnect are also detected.
Understandably, this kind of pop-up alert would alarm many users. However, this is how Apple informs users about potentially damaging files on their computers. Apple computers have a built-in system that protects against malware and anything that could harm a device. While it’s usually quite accurate when it comes to detecting malware, it sometimes detects legitimate software and its components as possible malware, which is what happened in this case. It appears that Citrix had issues with its code signing, which signaled to Apple that something is not right, hence why it’s detecting some of its components as potentially malicious. But ReceiverHelper is not malware, nor will it cause harm to your computer.
“ReceiverHelper will damage your computer” pop-up removal
Since ReceiverHelper is not malware, it will not damage the computer. The only thing is that the pop-up warning about ReceiverHelper being dangerous will keep reappearing over and over again until you either remove ReceiverHelper or Citrix fixes its signature issue. However, what you can try doing, and what has worked for some users, is to click “Show in Finder” when the pop-up next appears and drag the offending file to the trash. Empty the bin and then reinstall Citrix by downloading it from its official website. This should fix the pop-up issues.
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Step 1. Uninstall ReceiverHelper and related programs.
Remove ReceiverHelper from Windows 8
Right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel choose Programs and Features and select to Uninstall a software.
Uninstall ReceiverHelper from Windows 7
Click Start → Control Panel → Programs and Features → Uninstall a program.
Delete ReceiverHelper from Windows XP
Click Start → Settings → Control Panel. Locate and click → Add or Remove Programs.
Remove ReceiverHelper from Mac OS X
Click Go button at the top left of the screen and select Applications. Select applications folder and look for ReceiverHelper or any other suspicious software. Now right click on every of such entries and select Move to Trash, then right click the Trash icon and select Empty Trash.
Step 2. Delete ReceiverHelper from your browsers
Terminate the unwanted extensions from Internet Explorer
- Tap the Gear icon and go to Manage Add-ons.
- Pick Toolbars and Extensions and eliminate all suspicious entries (other than Microsoft, Yahoo, Google, Oracle or Adobe)
- Leave the window.
Change Internet Explorer homepage if it was changed by virus:
- Tap the gear icon (menu) on the top right corner of your browser and click Internet Options.
- In General Tab remove malicious URL and enter preferable domain name. Press Apply to save changes.
Reset your browser
- Click the Gear icon and move to Internet Options.
- Open the Advanced tab and press Reset.
- Choose Delete personal settings and pick Reset one more time.
- Tap Close and leave your browser.
- If you were unable to reset your browsers, employ a reputable anti-malware and scan your entire computer with it.
Erase ReceiverHelper from Google Chrome
- Access menu (top right corner of the window) and pick Settings.
- Choose Extensions.
- Eliminate the suspicious extensions from the list by clicking the Trash bin next to them.
- If you are unsure which extensions to remove, you can disable them temporarily.
Reset Google Chrome homepage and default search engine if it was hijacker by virus
- Press on menu icon and click Settings.
- Look for the “Open a specific page” or “Set Pages” under “On start up” option and click on Set pages.
- In another window remove malicious search sites and enter the one that you want to use as your homepage.
- Under the Search section choose Manage Search engines. When in Search Engines..., remove malicious search websites. You should leave only Google or your preferred search name.
Reset your browser
- If the browser still does not work the way you prefer, you can reset its settings.
- Open menu and navigate to Settings.
- Press Reset button at the end of the page.
- Tap Reset button one more time in the confirmation box.
- If you cannot reset the settings, purchase a legitimate anti-malware and scan your PC.
Remove ReceiverHelper from Mozilla Firefox
- In the top right corner of the screen, press menu and choose Add-ons (or tap Ctrl+Shift+A simultaneously).
- Move to Extensions and Add-ons list and uninstall all suspicious and unknown entries.
Change Mozilla Firefox homepage if it was changed by virus:
- Tap on the menu (top right corner), choose Options.
- On General tab delete malicious URL and enter preferable website or click Restore to default.
- Press OK to save these changes.
Reset your browser
- Open the menu and tap Help button.
- Select Troubleshooting Information.
- Press Refresh Firefox.
- In the confirmation box, click Refresh Firefox once more.
- If you are unable to reset Mozilla Firefox, scan your entire computer with a trustworthy anti-malware.
Uninstall ReceiverHelper from Safari (Mac OS X)
- Access the menu.
- Pick Preferences.
- Go to the Extensions Tab.
- Tap the Uninstall button next to the undesirable ReceiverHelper and get rid of all the other unknown entries as well. If you are unsure whether the extension is reliable or not, simply uncheck the Enable box in order to disable it temporarily.
- Restart Safari.
Reset your browser
- Tap the menu icon and choose Reset Safari.
- Pick the options which you want to reset (often all of them are preselected) and press Reset.
- If you cannot reset the browser, scan your whole PC with an authentic malware removal software.
2-remove-virus.com is not sponsored, owned, affiliated, or linked to malware developers or distributors that are referenced in this article. The article does not promote or endorse any type of malware. We aim at providing useful information that will help computer users to detect and eliminate the unwanted malicious programs from their computers. This can be done manually by following the instructions presented in the article or automatically by implementing the suggested anti-malware tools.
The article is only meant to be used for educational purposes. If you follow the instructions given in the article, you agree to be contracted by the disclaimer. We do not guarantee that the artcile will present you with a solution that removes the malign threats completely. Malware changes constantly, which is why, in some cases, it may be difficult to clean the computer fully by using only the manual removal instructions.