What is ERROR # 0x6a4-0xf9fx3999 scam
ERROR # 0x6a4-0xf9fx3999 scam refers to a tech-support scam that claims you need to call the shown phone number because there is malware on your computer and it’s stealing your information. The reason this is called a tech-support scam is because if you were to call the shown number, you would be connected to professional scammers pretending to be legitimate Microsoft tech-support. They would try to trick you into providing remote access to your computer, potentially steal your files and then demand that you pay hundreds of dollars for the services they have supposedly provided.
Tech-support scams are very common, and users are usually redirected to them either by adware or by the sites they were visiting. If the redirect has happened multiple times, it’s likely adware. And to fully remove ERROR # 0x6a4-0xf9fx3999 scam from your screen, you would need to get rid of the adware.
It hasn’t been made clear yet, whatever the ERROR # 0x6a4-0xf9fx3999 scam claims is wrong with your computer, it’s not true. The scam claims that Microsoft is about to block your computer because it’s infected with Storm Worm and Riskware, but in reality Microsoft does not keep track of which computer is infected with what, nor does it block computers that are infected with malware.
Why are you redirected to the ERROR # 0x6a4-0xf9fx3999 scam
The reason you may be redirected to ERROR # 0x6a4-0xf9fx3999 scam is either because you have adware installed or you were browsing a questionable website that triggered the redirect.
Some high-risk websites are known to trigger redirects and show weird pop-ups. This is often the case with pornography and free streaming sites. Clicking on anything could trigger a redirect that leads to ERROR # 0x6a4-0xf9fx3999 scam or similar ones. When visiting such sites it’s important to have adblocker and anti-virus software enabled.
However, if you have noticed that you get redirected when on legitimate sites, you are likely dealing with adware. Adware is a minor but a very annoying infection. It comes attached to free software as an extra offer, and can install alongside automatically if users don’t deselect it. It’s not just adware that installs this way, it’s also browser hijackers and potentially unwanted programs (PUPs) too. If you don’t pay attention to how you install free programs, there is a big chance you won’t notice these added offers, and they will install without you even realizing. To prevent these unwanted installations, you need to choose Advanced (Custom) settings when installing free programs. Those settings will make all extra offers visible, and you will be given the option of deselecting all offers, thus preventing their installation.
ERROR # 0x6a4-0xf9fx3999 scam displays a phone number for tech-support scammers
When you get redirected to one of the sites displaying this scam, you will be shown a blue screen with a message saying that you need to immediately call the shown number, in this case +1-844-311-7591. According to the displayed message, your computer is infected with Storm Worm and Riskware, and it has alerted Microsoft of the infection. “To prevent further damage to our Internet”, Microsoft is planning on disabling your computer. Even tech unsavvy users will question how malware can do “damage to our Internet”. Furthermore, the scam claims that your social media logins, bank account details, email account logins, and images on the computer are being stolen by the malware.
If you were to call the shown number, you would be connected to professional scammers pretending to be legitimate tech-support. They would ask what the problem is, then request to remotely access your computer. They would walk you through the process and when they connect, they will pretend to fix the issue, while potentially stealing your information and documents. By the end of the so-called tech-support session, you would be asked to pay hundreds of dollars for the services they have supposedly provided you.
Your computer is not infected with malware and your files are not being stolen, so there is no need to call anyone.
ERROR # 0x6a4-0xf9fx3999 scam removal
If you are dealing with adware, you’ll need to get rid of it to delete ERROR # 0x6a4-0xf9fx3999 scam. We recommend using anti-spyware software because the program would take care of everything, without you needing to locate the infection yourself.
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Step 1. Uninstall ERROR # 0x6a4-0xf9fx3999 scam and related programs.
Remove ERROR # 0x6a4-0xf9fx3999 scam from Windows 8
Right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel choose Programs and Features and select to Uninstall a software.
Uninstall ERROR # 0x6a4-0xf9fx3999 scam from Windows 7
Click Start → Control Panel → Programs and Features → Uninstall a program.
Delete ERROR # 0x6a4-0xf9fx3999 scam from Windows XP
Click Start → Settings → Control Panel. Locate and click → Add or Remove Programs.
Remove ERROR # 0x6a4-0xf9fx3999 scam from Mac OS X
Click Go button at the top left of the screen and select Applications. Select applications folder and look for ERROR # 0x6a4-0xf9fx3999 scam or any other suspicious software. Now right click on every of such entries and select Move to Trash, then right click the Trash icon and select Empty Trash.
Step 2. Delete ERROR # 0x6a4-0xf9fx3999 scam from your browsers
Terminate the unwanted extensions from Internet Explorer
- Tap the Gear icon and go to Manage Add-ons.
- Pick Toolbars and Extensions and eliminate all suspicious entries (other than Microsoft, Yahoo, Google, Oracle or Adobe)
- Leave the window.
Change Internet Explorer homepage if it was changed by virus:
- Tap the gear icon (menu) on the top right corner of your browser and click Internet Options.
- In General Tab remove malicious URL and enter preferable domain name. Press Apply to save changes.
Reset your browser
- Click the Gear icon and move to Internet Options.
- Open the Advanced tab and press Reset.
- Choose Delete personal settings and pick Reset one more time.
- Tap Close and leave your browser.
- If you were unable to reset your browsers, employ a reputable anti-malware and scan your entire computer with it.
Erase ERROR # 0x6a4-0xf9fx3999 scam from Google Chrome
- Access menu (top right corner of the window) and pick Settings.
- Choose Extensions.
- Eliminate the suspicious extensions from the list by clicking the Trash bin next to them.
- If you are unsure which extensions to remove, you can disable them temporarily.
Reset Google Chrome homepage and default search engine if it was hijacker by virus
- Press on menu icon and click Settings.
- Look for the “Open a specific page” or “Set Pages” under “On start up” option and click on Set pages.
- In another window remove malicious search sites and enter the one that you want to use as your homepage.
- Under the Search section choose Manage Search engines. When in Search Engines..., remove malicious search websites. You should leave only Google or your preferred search name.
Reset your browser
- If the browser still does not work the way you prefer, you can reset its settings.
- Open menu and navigate to Settings.
- Press Reset button at the end of the page.
- Tap Reset button one more time in the confirmation box.
- If you cannot reset the settings, purchase a legitimate anti-malware and scan your PC.
Remove ERROR # 0x6a4-0xf9fx3999 scam from Mozilla Firefox
- In the top right corner of the screen, press menu and choose Add-ons (or tap Ctrl+Shift+A simultaneously).
- Move to Extensions and Add-ons list and uninstall all suspicious and unknown entries.
Change Mozilla Firefox homepage if it was changed by virus:
- Tap on the menu (top right corner), choose Options.
- On General tab delete malicious URL and enter preferable website or click Restore to default.
- Press OK to save these changes.
Reset your browser
- Open the menu and tap Help button.
- Select Troubleshooting Information.
- Press Refresh Firefox.
- In the confirmation box, click Refresh Firefox once more.
- If you are unable to reset Mozilla Firefox, scan your entire computer with a trustworthy anti-malware.
Uninstall ERROR # 0x6a4-0xf9fx3999 scam from Safari (Mac OS X)
- Access the menu.
- Pick Preferences.
- Go to the Extensions Tab.
- Tap the Uninstall button next to the undesirable ERROR # 0x6a4-0xf9fx3999 scam and get rid of all the other unknown entries as well. If you are unsure whether the extension is reliable or not, simply uncheck the Enable box in order to disable it temporarily.
- Restart Safari.
Reset your browser
- Tap the menu icon and choose Reset Safari.
- Pick the options which you want to reset (often all of them are preselected) and press Reset.
- If you cannot reset the browser, scan your whole PC with an authentic malware removal software.
2-remove-virus.com is not sponsored, owned, affiliated, or linked to malware developers or distributors that are referenced in this article. The article does not promote or endorse any type of malware. We aim at providing useful information that will help computer users to detect and eliminate the unwanted malicious programs from their computers. This can be done manually by following the instructions presented in the article or automatically by implementing the suggested anti-malware tools.
The article is only meant to be used for educational purposes. If you follow the instructions given in the article, you agree to be contracted by the disclaimer. We do not guarantee that the artcile will present you with a solution that removes the malign threats completely. Malware changes constantly, which is why, in some cases, it may be difficult to clean the computer fully by using only the manual removal instructions.