Remove FastSupport.com

What is FastSupport.com

FastSupport.com is a completely legitimate website that offers the service of remotely connecting to a computer. The websites goes together with the GoToAssist tool set that IT and customer support technicians use to connect to their customers’ computers in order to solve an issue more quickly. Unfortunately, the website is often used by technical support scammers to remotely connect to victims’ computers.

Tech-support scams often come as pop-up advertisements warning about a supposed malware infection. The pop-up would advise the user to call the provided number for ‘certified’ technical support. Users can also run into fake tech-support by using a search engine to look up a customer support phone number. Scammers use various tactics to get their phone numbers high in the search results, and since users tend to trust search engines to provide legitimate results high up, they often do not question whether the result is actually valid.

If you do call the fake tech-support, you would be dealing with professional scammers who will do their best to convince you to give remote access to your device. Over the phone, you would be asked to go to FastSupport.com (or some other platform that offers the same service), where you would put in your name and support key number (provided by the “technician”). You would then be prompted to download the GoToAssist.exe tool. The program would then allow the scammer to remotely access your computer and essentially take control of it. Legitimate tech-support service also does this and the process goes much the same way. Once scammers have accessed your device, they would install some kind of questionable software, which are usually expensive but completely useless programs. For this provided “tech-support”, scammers demand that victims pay, usually a couple of hundred dollars. Since there is nothing actually wrong with the computer, victims would be paying for nothing.

Should you allow someone to remotely connect to your computer via FastSupport.com?

The answer to this question is, it depends. Legitimate tech-support may request remote access if they believe that solving an issue on your computer would be quicker. Since they are valid, you do not need to worry about them installing malware on your device or doing something questionable. However, do keep in mind that real tech-support will never call you and request remote access. They do not call customers themselves as they are not aware of the issues they may be having. So if you get a phone call saying Microsoft or Apple tech-support has detected an issue with your device and now need to access your computer to fix it, hang up immediately as it is a scam. Even the FastSupport.com website itself says that you should be cautious and only join support sessions with people you recognize and trust.

When you do have an issues that requires help from tech-support, make sure that the number actually belongs to the company you intend to call. And do not blindly trust search engines to provide you with the correct information. Search results can be manipulated to display incorrect information. For example, if you need to contact Microsoft, go to its official websites to find the correct phone number.

Do you need to remove FastSupport.com’s GoToAssist?

When the GoToAssist tool is installed on your computer, a GoToAssist.exe process will appear in your Task Manager (Ctrl + Alt + Delete -> Task Manager). Since the program is used by both scammers and legitimate tech-support, the process will appear both when you are being scammed and given actual technical support.

If you realize mid-session that you are being scammed, you can just abort the session. When you abort it, people on the other side lose all access to your device so you do not need to worry about scammers being able to do something to your computer.

And just to clarify again, FastSupport.com is not a scam website. It is a legitimate platform that is used by valid tech-support to solve issues on customers’ computers. And when you encounter the term FastSupport.com scam, it’s referring to tech-support scams that use the website.

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Quick Menu

Step 1. Uninstall FastSupport.com and related programs.

• Windows 8
• Windows 7
• Windows XP
• Mac OS

Remove FastSupport.com from Windows 8

Right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel choose Programs and Features and select to Uninstall a software.

Uninstall FastSupport.com from Windows 7

Click Start → Control Panel → Programs and Features → Uninstall a program.

Delete FastSupport.com from Windows XP

Click Start → Settings → Control Panel. Locate and click → Add or Remove Programs.

Remove FastSupport.com from Mac OS X

Click Go button at the top left of the screen and select Applications. Select applications folder and look for FastSupport.com or any other suspicious software. Now right click on every of such entries and select Move to Trash, then right click the Trash icon and select Empty Trash.

Step 2. Delete FastSupport.com from your browsers

• Internet Explorer
• Chrome
• Firefox
• Safari

Terminate the unwanted extensions from Internet Explorer

1. Tap the Gear icon and go to Manage Add-ons.
2. Pick Toolbars and Extensions and eliminate all suspicious entries (other than Microsoft, Yahoo, Google, Oracle or Adobe)
3. Leave the window.

Change Internet Explorer homepage if it was changed by virus:

1. Tap the gear icon (menu) on the top right corner of your browser and click Internet Options.
2. In General Tab remove malicious URL and enter preferable domain name. Press Apply to save changes.

Reset your browser

1. Click the Gear icon and move to Internet Options.
2. Open the Advanced tab and press Reset.
3. Choose Delete personal settings and pick Reset one more time.
4. Tap Close and leave your browser.
5. If you were unable to reset your browsers, employ a reputable anti-malware and scan your entire computer with it.

Erase FastSupport.com from Google Chrome

1. Access menu (top right corner of the window) and pick Settings.
2. Choose Extensions.
3. Eliminate the suspicious extensions from the list by clicking the Trash bin next to them.
4. If you are unsure which extensions to remove, you can disable them temporarily.

Reset Google Chrome homepage and default search engine if it was hijacker by virus

1. Press on menu icon and click Settings.
2. Look for the “Open a specific page” or “Set Pages” under “On start up” option and click on Set pages.
3. In another window remove malicious search sites and enter the one that you want to use as your homepage.
4. Under the Search section choose Manage Search engines. When in Search Engines..., remove malicious search websites. You should leave only Google or your preferred search name.
   

Reset your browser

1. If the browser still does not work the way you prefer, you can reset its settings.
2. Open menu and navigate to Settings.
3. Press Reset button at the end of the page.
4. Tap Reset button one more time in the confirmation box.
5. If you cannot reset the settings, purchase a legitimate anti-malware and scan your PC.

Remove FastSupport.com from Mozilla Firefox

1. In the top right corner of the screen, press menu and choose Add-ons (or tap Ctrl+Shift+A simultaneously).
2. Move to Extensions and Add-ons list and uninstall all suspicious and unknown entries.

Change Mozilla Firefox homepage if it was changed by virus:

1. Tap on the menu (top right corner), choose Options.
2. On General tab delete malicious URL and enter preferable website or click Restore to default.
3. Press OK to save these changes.

Reset your browser

1. Open the menu and tap Help button.
2. Select Troubleshooting Information.
3. Press Refresh Firefox.
4. In the confirmation box, click Refresh Firefox once more.
5. If you are unable to reset Mozilla Firefox, scan your entire computer with a trustworthy anti-malware.

Uninstall FastSupport.com from Safari (Mac OS X)

1. Access the menu.
2. Pick Preferences.
3. Go to the Extensions Tab.
4. Tap the Uninstall button next to the undesirable FastSupport.com and get rid of all the other unknown entries as well. If you are unsure whether the extension is reliable or not, simply uncheck the Enable box in order to disable it temporarily.
5. Restart Safari.

Reset your browser

1. Tap the menu icon and choose Reset Safari.
2. Pick the options which you want to reset (often all of them are preselected) and press Reset.
3. If you cannot reset the browser, scan your whole PC with an authentic malware removal software.