Remove Trojan.Gen.2

What is Trojan.Gen.2

Trojan.Gen.2 is a generic detection name used by Norton anti-virus to detect files that exhibit some kind of suspicious behaviour, which can be a sign of a trojan. The detection name is used for very low risk files. Many users have reported that they constantly get pop-ups from their Norton anti-virus program about certain files detected as Trojan.Gen.2. The anti-virus quarantines the files but the pop-up still appears. In most cases, Trojan.Gen.2 merely means that the detected file is showing trojan-like behaviour. This does not mean that there is malware on your computer, it could very well be a false positive. However, it’s not something you should ignore either. It may be a good idea to get a second opinion and scan your computer with another anti-virus programs.

Investigate what exactly does Norton detected as Trojan.Gen.2, and see if you recognize the program the file belongs to. If you don’t, you may be dealing with a potentially unwanted program that sneaked in via freeware. If you remove it, it should also delete Trojan.Gen.2 pop-up alerts.

Does Trojan.Gen.2 detection indicate a malware infection

Your anti-virus program detecting something as Trojan.Gen.2 does not necessarily indicate an infection. However, do not ignore the notification. The alert will show you which file exactly is being detected and where it’s located. Check which program it belongs to and whether you recognize it. One user reported that a Java file was constantly detected and once they updated Java, the issue disappeared. It was likely just an old file that got removed with an update.

So if you recognize the program the file belongs to and you know it’s legitimate, you should check whether the program is up-to-date. If it’s not, update it and see if that removes Trojan.Gen.2 pop-ups.

If the file is part of a program you’re not familiar with and it’s not something that came preinstalled on your computer, you may be dealing with a PUP. Potentially unwanted programs (PUPs) are somewhat minor computer infections that usually do not harm the computer. PUPs often install unnoticed to users, via freeware bundles. This is why users are often surprised to see unfamiliar programs appearing out of the blue.

PUPs come attached to free programs as additional offers, and they are set to install alongside the program automatically. They are technically optional but because they are hidden, many users end up installing them unintentionally. The offers are usually minor infections like browser hijackers, adware and PUPs. Situations like this is why it’s important to pay attention to how you install free programs. Next time you install a free program, do not blindly click “Next” without reading anything. When given the option, opt for Advanced (Custom) settings instead of Default. Advanced will make all offers visible, and you will have the option to deselect everything. Unchecking the boxes of those offers is enough. We recommend you always deselect all offers when installing free programs because while some of them may seem useful at first, they’ll only end up being pests. And getting rid of them later on can be quite troublesome.

PUPs are called potentially unwanted for a reason. They’re usually useless system optimizers and bogus anti-virus programs that you have no use for. So if a file that belongs to a PUP is detected as Trojan.Gen.2, consider removing it. You can find out more about the PUP via Google, and that should help you make a decision.

Trojan.Gen.2 removal

To solve this and remove Trojan.Gen.2 alerts, you need to check the file that’s detected. Norton may be detecting an old, potentially unsecure file and simply updating the program it belongs to could fix this. You can also try uninstalling the program that the file is part of.

To determine whether Trojan.Gen.2 is a false positive, you need to scan your computer with another anti-virus program. If something is detected, delete Trojan.Gen.2.

Offers

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